Shipping Policy
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Time To Ship:We will send out your order in 2 working days.
Note:
In order to ensure that you receive your ordered item faster, we will automatically match the fastest shipping method according to your ordered items and country.
Note for taxes:
For all countries, our customers do not have to pay import fees, customs duties.
Shipping Fee
All products are free shipping
Important Notes
Total Delivery Time=Processing Time + Shipping Time
Processing Time: Prepare items for shipment, 1-3 business days normally.
Shipping Time: Transit of package, 3-10 business days.
(*Please note that Shipping time is estimated and commences from the date of shipping, rather than the date of order.)
In case of any question and unexpected delay or you don’t receive the parcel within this period, please contact our customer service in time.
*Please contact us within 6 months of shipment if the package does not arrive in time, our customer care team (haillusty@gmail.com) will get back to you within 24 hours. Note that overdue requests may not be accepted.
As for the shipping method, here we offer 3 options for you to choose:
1. Air package from Hong Kong Affiliated Agent of China Post that will take 3 to 10 working days;
2. Expedited courier by EMS, which will take 3 to 10 working days.
3. DHL, TNT or UPS that will reach your hand in 3 to 5 working days.
Attention:Difference countries exists different situation,the delivery time above is on the basis of major nationals,if you're in remote area,you can have a reference
Haillusty Shipping Method
haillusty can be mailed to most addresses in the world, including destinations in the US,UK, Australia, Europe, Asia, etc....
In terms of shipping methods, we offer 3 mailing methods:
1.EMS takes 6-10 working days
2.DHL takes 3-8 working days
3.UPS takes 3-7 business days
Shipping FAQ
1. How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status in "My Orders" page in your haillusty.com account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details.
Notes:
All our orders will have a tracking number, please buy and use with confidence, we have professional services.
2. How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (or email to haillusty@gmail.com) Now!
3. Why didn't I Get A Tracking Code?
If you use one of our other shipping methods, please check the status of your order, it may not have shipped. After placing your order, you will receive a tracking code via email.
Any questions, please contact our Customer Service or email to haillusty@gmail.com
4. What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
We will send out your order in 48 hours.
5. How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to haillusty@gmail.com.
You can find out you order status in "Order Details" page in your haillusty.com account.
6.If need to pay the tariff, do you need to bear it by the customer?
We will bear all the customs duties of our customers.
Note:
In order to ensure that you receive your ordered item faster, we will automatically match the fastest shipping method according to your ordered items and country.
When placing order,please select one shipping method, then the shipping cost will be resulted automatically according to the pricelist of relevant shipping company.
Note:In order to ensure that you receive your ordered item faster, we will automatically match the fastest shipping method according to your ordered items and country.