Thank you for shopping at Haillusty.Our QA team inspect each product before shipping to ensure maximum customer satisfaction.If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return on your order page and we will try our best to meet your request.
Please contact our Customer Service Team (haillusty@gmail.com) for return instructions and return center address.

Return policy

*All purchased products can be returned within 15 days of receipt.
1.The items must be unused, undamaged and in the original package, and ensure that all items in the packaging are intact. Otherwise, the buyer will bear all the expenses incurred and no refund will be given.
2.Return request not caused by quality issues, such as: wrong purchase, unwanted, disliked, etc,customer shoube be responsible for shipping fee of returning

* Items that do not meet these criteria will not be considered for return.
1. The purchase does not meet the return conditions
2. Final sale item(s) is not eligible for return
3. Customer doesn't send a picture/video to show item's problem after submitting return request

*Return Process
Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
We will process refund after receive the returned product, refund wil be sent to your original payment method within 3 working days.

Refund situations

1.Product issues:
We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product you received is defective or damaged. Please contact customer service staff (haillusty@gmail.com) in time, and provide videos or photos of product problems. We will process your refund or exchange request within 1-3 working days after checking the product.

2.Item out of stock
If you ordered items, but we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the an alternative choice or give you refund directly

3.Payment Issues
If your payment account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

4.Cancel order
If you decide to cancel the order, please contact us via email. Orders can be cancelled before shipment and refund will be processed to your original account.Cancellation request won't be accpeted if the order has been shipped.


Return Announcement

① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on related products that are in close contact with the body.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our return policy, we will process a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.


Note:
Before returning your item(s) to our address,please contact with our customer service first and get our permission.We will not process refund if you return the item without our permission

If you have any further questions, please feel free to contact us :haillusty@gmail.com.